Frequently Asked Questions

At Encore Lakeside, you’re a name, not a number.  Our management company is big enough to deliver and small enough to care.  We can offer residents a more personal relationship with the team who manages the community, resulting in responsive service, accessibility, and a team who truly knows the community and residents. 
 
Encore Lakeside’s residents enjoy a new community built to high-rise construction standards with amenities including a rooftop deck & pool, fitness center with free weights & pilates, community-wide Wi-Fi, 24/7 Smart Package room, co-working spaces, EV charging stations, pet spa & dog park, concierge, and on-site parking garage.  Our apartment homes include washer/dryer, wood-grain flooring (no carpet), choice of two designer kitchen cabinet styles, smartlock entry technology, energy efficient air conditioning & heating with a smart thermostat, stainless steel appliances including dishwasher, and walk-in closets with adjustable shelves. Many floor plans have private patios/balconies, wine chillers, soaking tubs, or high ceilings.

We offer studio, one-, two-, and three-bedroom apartment homes with open-concept layouts, modern finishes, spacious living areas, fully-equipped kitchens, and upscale bathrooms.  With 31 different floor plans, there’s bound to be one that’s just right for you.

​Our leasing office is typically open Monday – Sunday for walk-in tours.  Tours by appointment are highly encouraged.  Check our website for current hours and to schedule a tour.

You can schedule a tour by contacting our leasing office, booking online, or visiting us in person during office hours.  We’d be happy to assist you.

Encore Lakeside is a smoke-free community.

Encore Lakeside is located at 1120 Town Creek Drive, Austin, Texas 78741, on the South Shore of Lady Bird Lake in Austin’s South Shore District, offering a rare combination of waterfront living, downtown convenience, and Austin at your doorstep.  Encore Lakeside is perfectly positioned along the south shore of Lady Bird Lake, where the Boardwalk, skyline views and outdoor adventure meet the energy of downtown Austin. Enjoy direct access to the lake and trail, easy connections to Downtown, South Congress and Rainey Street, and a location that puts the best of Austin within reach - all while coming home to a more relaxed lakeside setting.

Encore Lakeside is just steps from CapMetro bus service, giving residents convenient access to Downtown Austin and destinations throughout the city.  Encore Lakeside puts residents close to I-35, SH 71 and US 183, with convenient access to Downtown Austin, the airport, major employment centers and destinations throughout the city.  And with East Riverside Drive nearby, getting around Austin is remarkably convenient.

Conveniently located about 9 miles from Austin-Bergstrom International Airport (AUS), Encore Lakeside has easy access via East Riverside Drive and SH 71.

Encore Lakeside puts residents within minutes of Austin ISD schools, private education options and higher education - including St. Edward’s University, UT, and Austin Community College.

You can easily apply online through our website or visit the leasing office where one of our Team Members can assist you during office hours.  At the bottom of our website under More Info, you can read our Resident Qualification Acknowledgement, which includes details regarding our rental criteria.  Applications typically require an application fee & deposit, proof of income, and a valid photo ID.

Applicants are generally required to collectively have verifiable income in an amount not less than three (3) times the monthly rent payable by the Residents (not including any applicable monthly concessions).   At the bottom of our website, under More Info, you can read our Resident Qualification Acknowledgement, which includes details regarding our rental criteria, including if additional requirements are needed, such as having a Guarantor.

Yes. All applicants complete standard identification, income, credit, criminal, and rental history screenings.  Please contact the leasing office & speak with one of our Team Members who can explain the process.  Our Resident Qualification Acknowledgement, at the bottom of our website under More Info, includes details regarding our rental criteria. 

The key to a seamless application process is to have all your documents ready to upload.  After all documentation has been received, it typically takes 3 business days, depending on verification requirements.  If you are missing needed documents or there are other verifications needed, the process can take longer.

Encore Lakeside uses the Texas Apartment Association (TAA) Lease because it provides residents with a standardized, professionally developed lease designed specifically for Texas rental housing. It clearly outlines the rights and responsibilities of both the resident and the community, helping provide consistency, transparency, and clarity throughout the lease term.

Yes, we require all residents who will be signing the lease to carry $100,000 in renter’s liability insurance. Before your lease begins, you’ll need to show us proof of coverage, and you’ll need to keep the policy active during your entire stay with us. If you don’t already have a provider, Homebody is a quick and easy option that meets all our requirements and they approve all our residents so you don’t need to worry about finding a provider.  You can sign up in about five minutes at www.homebody.com or by calling 1.877.577.9850.  We also strongly recommend getting coverage for your personal belongings, as liability-only policies don’t cover those.  Let us know if you have any questions - we’re happy to help!

Yes, our online Resident Portal is where you can pay rent, submit & track maintenance requests, sign or renew your lease, view your lease & ledger details, reserve community spaces, manage renter’s insurance, rent a storage unit or bike space, and communicate with the team.

You can easily pay rent through the online resident portal or in the office using a variety of payment methods, such as debit (ACH), credit card, echeck, MoneyGram, cashier’s or personal checks.

Lease renewal options are typically sent to you before the end of your lease and can be signed online through the Resident Portal. 

Our lease requires a 60-day written notice of intent to vacate, and your move-out notice must not terminate the Lease before the end of the Lease term or renewal period.

​We do not offer individual leases (by-the-bed) with co-living arrangements (individual leases with private rooms and shared commons spaces). We offer a single lease with everyone 18 years and older on the same lease.

Yes.  Encore Lakeside is a dog- and cat-friendly community featuring a dog park, pet wash station, and nearby parks & trails.  We’d love to help welcome your furry family members home to Encore Lakeside.  See the office for more details or read the Animal section of our Resident Qualification Acknowledgement at the bottom of our website under More Info.

Yes, there is a dog relief area and pet wash station so you can keep your furry family members clean and beautiful!  

Submit routine maintenance requests through the Resident Portal so those can be handled during normal business hours, Monday–Friday (excluding holidays).  Call (737) 359.0052 to report a maintenance emergency.  

Routine requests are typically addressed within 48 hours unless there is a part that needs to be ordered, a third-party contractor that must be involved, there is a warranty issue that requires the manufacturer to respond, or there is another situation requiring our maintenance team’s attention.

Our maintenance team is available 24/7 for emergencies.  After office hours, call (737) 359.0052 and provide details to the answering service. If the issue qualifies as an emergency, the on-call Maintenance Technician will be contacted.

Yes, Encore Lakeside offers residents several on-site parking options, including an on-site structured parking garage with first-come, first-served spaces, reserved parking spaces (for an additional charge), or EV Charging stations (payment at the station).  Contact our office to discuss available parking options to fit your unique situation.

Yes, there are visitor & guest parking spaces on the first floor of the garage.  See the office for details.

Yes, we currently have 18 EV Charging stations, with a combination of fast & slow charging stations.  They are used on a first come-first serve basis and paid at the station.

Residents at Encore Lakeside can enjoy a rooftop deck & pool, fitness center with free weights & pilates, community-wide Wi-Fi, 24/7 Smart Package room, co-working spaces, EV charging stations, pet spa & dog relief area, morning lounge with cold brew beverage station, billiards table & shuffleboard, dining area, outdoor courtyard with BBQ grills, fountain, & fire pit, storage units, bike storage, and an on-site parking garage.

Yes, there is a conference room, individual offices, privacy pods, a co-work space with tables, couches, and chairs.  There are other seating areas throughout the amenity space where you can work alone or with others.  If you prefer to work outdoors, there are cabanas at the pool and seating in the courtyard. Even the dining table and lounges can be used as workspaces since there is community-wide Wi-Fi.

We use a system called the Smart Package Room which can handle 2 – 3 times more packages than a locker system and is available 24/7.  When you are notified that a package has been delivered, you scan the QR code or enter your PIN to open the package room door.  Once inside, the laser guidance system directs you to your exact package where you pick it up, confirm you received it, and go.  This room accommodates bulk & oversized packages, envelopes, refrigerated deliveries, and all types of boxes.  

EV Charging stations, Energy efficient air conditioning and heating controlled by the Honeywell Smart Thermostat, LED lighting, Ceiling fans in all bedrooms, and the Teal Boiler system which is more energy-efficient than traditional individual hot-water heaters because it heats water centrally and on demand, rather than continuously maintaining hot water in multiple storage tanks. This reduces standby energy loss, improves efficiency, and can provide a more consistent supply of hot water.

We welcome your guests to enjoy our spectacular spaces.  To maintain a peaceful & premium experience  for all residents, guests must be accompanied by a resident and there is a limit of two guests per apartment. 

Yes, the Terrace Lounge on the eighth floor can be reserved for a private party or event.  See the office for pricing and reservation details.

We love bringing neighbors together through social events and seasonal celebrations.  Getting to know your neighbors is a great way to experience our community, not just for the things you can do, but for the people you can meet.  We offer engaging resident experiences that are thoughtfully designed to bring neighbors together so everyone can feel welcome and at home.

Our apartment homes include washer/dryer, energy efficient air conditioning & heating with a smart thermostat, smartlock entry technology, stainless steel appliances including dishwasher & microwave, open concept floor plans, wood-grain flooring (no carpet), quartz countertops, undermount kitchen cabinet lighting, dual-tone kitchen cabinetry, deep kitchen sinks with single handle sprayer faucet, luxurious bathrooms with marble-style tile, and walk-in closets with adjustable shelves. Many floor plans have private patios/balconies, soaking tubs, high ceilings, and generously sized bedrooms that can accommodate a king-size bed.

Yes, a full-size, front-loading washer & dryer is in every apartment.  Some floor plans offer side-by-side and some offer stackable models.

Our energy efficient appliances include a Full-Size, front-loading Washer & Dryer and Stainless Steel Kitchen appliances include a Microwave, Dishwasher, Disposal, Refrigerator/Freezer, Self-Cleaning Oven with Ceramic Glass Cooktops.  The deep, stainless steel undermount kitchen sink has a pull-down sprayer faucet.  Many floor plans include a wine chiller.

Yes, we have valet trash service that picks up your trash at your front door Sunday–Thursday evenings.  If you have some empty, flattened boxes, just set them behind your trash container for the service to pick up.   If you miss the valet trash pick-up, there are trash chutes located on each floor just south of the loading dock.

Yes, pest control services will be performed by a licensed third-party pest control provider.  It is important that you report any pest issues right away and maintain a clean home.  Our pest control provider typically services the community once each week. Depending on when your request is submitted, it may take up to 8 days for the provider to visit and treat your home. Please understand that it may require additional treatments to resolve the issue.  Please speak to one of our Team Members if you have any questions.

No, there is a monthly technology package fee that includes one router, one media panel, one smart thermostat, and one entry door smart lock.  There is also community-wide Wi-Fi.  This means you do not have to call and establish internet service, just plug in & play!

Electricity, water/sewer, trash removal, valet trash, boiler management, and internet service will already be established, billed through the resident portal and added to the monthly rent.  We have a list of Fees and Other Charges at the bottom of our website under More Info. Please refer to our Fees and Other Charges list, your Lease Contract, or speak to one of our Team Members if you have any questions.  We’re happy to help!